Your privacy matters to us. This policy explains what information we collect when you use SAYD HUB, how we use it, and the choices you have. By using our website, you agree to the practices described below.
1. Information We Collect
When you place an order or contact us, we may collect:
- Your name, phone number, email address, and delivery address
- Your order history and the items you've purchased
- Payment information (processed by Paystack — we do not store your card numbers or CVV on our servers)
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, shipping updates, and delivery notifications
- To provide customer support when you contact us
- To improve our products, website, and overall service
- To comply with legal and regulatory obligations under Nigerian law
3. Security
- All traffic to our website is encrypted with HTTPS
- Card payments are processed by Paystack, which is PCI-DSS compliant
- We never store full credit card numbers on our systems
- Access to customer data is limited to authorised staff only
4. Sharing Your Information
We do not sell your personal data. We share information only when needed to serve you, specifically with:
- Paystack — to securely process your payments
- Our delivery partners — to fulfil and ship your orders
- Authorities — only when required by Nigerian law or valid legal process
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
6. Cookies & Local Storage
We use your browser's localStorage to keep items in your cart between visits. This is essential for the website to work correctly. We don't use third-party tracking cookies for advertising.
7. Contact Us
Questions about this policy or how we handle your data? Reach out:
- Email: Saydhub@saydhub.net
- WhatsApp / Phone: +234 803 242 9491